Essential
- One service visit a year
- Annual battery health report
- Callouts within five working days
Keep Your Solar System Working, Year After Year
Panels get dirty, connections work loose, firmware falls behind and batteries degrade quietly. Each one costs you money, because a system that isn't performing is a bill that creeps back up.
A CleanVolts service plan covers monitoring, scheduled checks and panel cleaning, with on-site work by CleanVolts Approved partners in your area.
Three Plans
Complete
Essential, plus:
- Monitoring, with every alarm acted on
- A monthly savings report
- One panel clean a year
- Firmware checks and warranty claims handled
- Annual document and SSEG check
- Callouts within two working days, no callout fee
- 10% off repair labour
Complete Plus
Complete, plus:
- A second service visit and panel clean
- Battery health report twice a year
- Next-working-day callouts
- 15% off repair labour
What Happens on a Service Visit
An approved partner inspects the panels, mounting, inverter, battery and isolators with the covers on, clears debris, reviews the system's data and photographs what they find.
Any electrical work is quoted separately and done by a registered installer you contract directly.
How the Plans Work
- 12 months, billed monthly by debit order, renewing automatically
- Cancel with 30 days' notice
- Priced on system size, access and whether there are batteries. Ask for a figure for yours
- Repairs quoted separately, so nobody pays for a repair allowance they don't need
- Monitoring needs a working internet connection at the property
Start with a Health Check
We only take on a plan once we know the system. If we haven't seen it, start with a Solar Health Check, or a Full Solar System Audit if you already know something is wrong. That way the plan doesn't end up paying for problems that were already there.
If we managed your installation, the plan can start from handover.
Monitoring on Its Own
Most solar faults are silent: a string stops producing, a battery loses capacity, an inverter throws the same alarm every afternoon. Your system records everything. Monitoring means somebody actually looks. It's included in Complete and Complete Plus, or you can have it on its own.
What we do
- Set it up properly: connect your system to its portal, or fix the connection, with alarm thresholds that suit your system
- Look every working day: automated daily checks, and a person reviews anything unusual
- Act on alarms: we work out remotely what's wrong and whether it needs a visit
- Report monthly: what it produced, what it saved you in rand, and what we picked up
- Compare yearly: against its own previous year, to catch slow decline
When something needs a visit
Many alarms can be diagnosed remotely. When one needs someone on site, we tell you what we think is wrong and quote for the visit. Electrical work is done by a registered contractor you appoint directly. Callouts are covered on Complete and Complete Plus; with monitoring on its own, a visit is quoted separately.
What you need
- A working internet connection at the property
- An inverter that reports to a monitoring portal. Most modern ones do, and we can usually get a silent one reporting again
- Your portal login, if you have one
Your data
Your energy data shows when the house is occupied, so we treat it as sensitive. Only the people monitoring your system can see it, and we never share it or publish anything that could identify your home.
Price
A monthly fee per system, with a lower rate for a second system. Tell us what inverter you have and we'll tell you whether it can be monitored and what it costs.
Interested in a Service Plan?
Plans open for sign-up in December, with the first visits from February 2027. Ask about a plan and we will put you on the list, or book a Health Check now.
Common Questions
What does a solar service plan include?
Essential gives you one service visit and a battery health report a year. Complete adds monitoring, a monthly report, an annual panel clean, firmware checks, warranty claims handled for you and an annual check of your documents and SSEG status. Complete Plus adds a second visit and a second clean each year.
How much does a service plan cost?
Plans are priced on the size of the system, how easy it is to reach and whether there are batteries. Ask for a figure for your system.
How long is the contract?
12 months, billed monthly by debit order, renewing automatically. Cancel with 30 days' notice.
Are repairs included?
No. Repairs are quoted separately on actual time and materials, and done by a registered installer you contract directly. Complete gets 10% off labour and Complete Plus gets 15% off.
Can I get monitoring without a plan?
Yes. Monitoring on its own is a monthly fee per system, with a lower rate for a second system.
Start with a Health Check
A service plan makes sense once we know what the system is. If we have not seen it yet, start with a Health Check. It tells us what the plan needs to cover.
Book online or ask us to call you back to talk through the options.